Tweddle Engineering respects your right to privacy and comply with obligations under the Data Protection Acts 1988 & 2002 and the EU General Data Protection Regulation 2018 (GDPR).
We are committed to protecting any personal data that we collect. The purpose of this Privacy Policy is to enable you to understand what personal information of yours is collected, how and when we might use or share your information, and how you can correct any inaccuracies in the information.
This Privacy Policy also explains our online information practices and the choices you can make about the way your information is collected and used. By using our services, you agree to the use, collection and disclosure of the data that we collect in accordance with this Privacy Policy.
1. Definitions
In this privacy policy “we”, “us”, and “our” refer to Tweddle Engineering.
Tweddle Engineering is a trading name of Tweddle Fabrications Ltd. Registered in England & Wales. Company No. 04116437. Registered Office: Hangar K1, Kirkbride, Wigton, Cumbria, CA7 5HP.
“You”, “your”, “customer” or “client” refers to users of our services or visitors to our website.
2. Who we are
Tweddle Engineering are specialists in the design, manufacture, and installation of bespoke industrial machinery and equipment.
Data Controller
Tweddle Engineering is the Data Controller for all the personal data that you submit.
We encourage individuals covered by this Privacy Policy to raise any concerns about our processing of personal information by contacting the data controller using the details below:
Company Name: Tweddle Engineering
Address: Hangar K1, Kirkbride, Wigton, Cumbria, CA7 5HP
Company Number: 04116437
Email: info@tweddle-engineering.co.uk
Phone: 016973 51027
3. Types of Information Collected and Processed
General
In order for us to help with your business needs we may collect from you, necessary personal data. “Personal Data” is information about you which, either on its own or when connected with other data, allows us to identify you as an individual customer to provide you with our services. The personal data we hold may include the following:
- Your full name and contact information (address, town, postcode, email and phone number)
- Your credit card details and/or bank account details (if paying by cheque or bank transfer)
- Your purchase details (including time, date and cost, and VAT status)
- Your calls and correspondence with us
- Your feedback
Personal data will be collected from you or passed to us by a referral business. However, some personal data may, where lawful to do so, or with your consent, be collected by us from third parties.
Please note that you are under no obligation to provide us with your personal data, but not providing certain data could prevent us from serving you.
Online
We retain two types of information:
Personal Data
This is data that identifies you or can be used to identify or contact you, which may include your name, address, email address and telephone no. Such information is only collected from you if you voluntarily submit it to us.
Non-Personal Data
Like most website’s, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.
Job Application and Employment
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for up to six years before destroying or deleting it.
Social Media
If you contact us via social media, whether a public or private message, any personal information you provide through these social media platforms, such as Facebook and Twitter, are governed by the privacy policy of the company providing the platform
4. Purposes for which we process your Information
We collect and process personal data to enable us to deliver and improve our services, maintain effective communication, and meet our legal and contractual obligations. Specifically, we may use your information for the following purposes:
- To respond to your enquiries, comments, and support requests.
- To fulfil our contractual obligations and provide the services you have requested or agreed to.
- To prepare documentation or proposals relating to your project or technical concept.
- To schedule appointments and provide updates on project progress.
- To process payments and maintain accurate internal records, including invoicing.
- To follow up after services have been provided to ensure satisfaction and gather feedback.
- To inform you of any changes to our services, policies, or terms.
- To improve the quality, design, and organisation of our website, products, and services.
- To ensure our services are used in accordance with our terms and conditions.
- For security purposes, including the prevention and detection of fraud.
- To share case studies or testimonials on our website (only with your prior consent).
We may also use non-personal, aggregated data about website visitors to better understand user behaviour and improve our online experience.
Our legal basis for processing your personal data under GDPR is as follows:
- Consent – for responding to your initial requests and where you have agreed to specific uses (e.g. testimonials).
- Contractual necessity – for fulfilling our obligations and providing our services.
- Legitimate interests – for security, fraud prevention, service improvement, and website analytics.
We do not sell, rent, or trade your personal data under any circumstances. This list is not exhaustive and may be updated from time to time as our services evolve.
5. Data Storage and Security
Storage
Your data is stored securely on local devices and in GDPR-compliant cloud platforms. Email and web form data may also be stored on secure UK-based servers.
Security Measures
We use industry-standard encryption, firewalls, SSL technology, and access controls to protect your data.
Cross-Border Transfers
If we use third-party service providers outside the UK/EEA, we ensure appropriate safeguards such as standard contractual clauses are in place.
Retention
We retain data for the necessary duration to provide our services, comply with tax or legal requirements (typically 6 years), or as otherwise explained.
6. Disclosure of Information to Third Parties
We treat your personal information with the highest level of care and confidentiality. We only share personal data when it is necessary to deliver our services, meet our legal obligations, or operate our business effectively. Your information may be disclosed in the following circumstances:
- Service Providers
We may share personal information with trusted third-party service providers who assist us in delivering our services. This may include website hosting, email delivery, payment processing, data storage, and IT support. These providers only have access to the information required to perform their specific functions and are not permitted to use your data for their own purposes. - Business Partners
In some cases, we may collaborate with specialist partners, contractors, or suppliers to complete engineering projects or related services. Personal information may be shared with these partners where necessary to fulfil a contract or meet project requirements. - Sale or Transfer of Business
In the unlikely event of a business sale, merger, or transfer of assets, your personal data may be transferred to the new owner or entity, provided that they agree to use your information only in accordance with this Privacy Policy. You will be notified in advance and given the opportunity to opt out if desired. - Legal and Regulatory Requirements
We may disclose personal information when required to do so by law or to comply with legal processes, court orders, or regulatory requests. This may also include sharing information to establish, exercise, or defend our legal rights, to prevent fraud or illegal activities, or to protect the safety and rights of others.
Our Legal Basis for Disclosure Under GDPR
- We are entitled to share your data as described under Service Providers, Business Partners, and Sale or Transfer of Business as these uses fall within our legitimate business interests.
- We are entitled to share your data as described under Legal and Regulatory Requirements where disclosure is required by law.
We doe not sell, rent, or trade your personal data with any third parties.
7. Cookies
Cookies are small files stored on your device (computer, tablet, or mobile phone) when you visit our website. They are used to enhance your browsing experience by remembering your preferences, providing personalised content, and enabling certain functionalities.
What cookies are used on this Website?
The cookies we use on this website are broadly grouped into the following categories:
- Essential – Some of the cookies on our website are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie used to enable you to log into your account on the website or which allows communication between your browser and the website. You may not be able to use our website without these cookies.
- Analytics – We use analytics cookies to helps us understand how users engage with our website. An example is counting the number of different people coming to our website or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited the website once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our website was performing and improve it without these cookies.
- User Cookies – We use cookies to improve your experience by remembering your preferences so we know how you like to use our website. Examples of this would be remembering you so that you are served with the same content or to remember you when you come back to the site.
Controlling and Opting Out of Cookies
Your browser or device may offer settings that allow you to choose whether browser cookies are set and to delete them. For more information about these controls and to exercise your cookie preferences, visit your browser or device’s help material. If you choose to reject cookies, as noted above, you may not be able to use certain features of our websites and services.
For more information about cookies and their uses visit All About Cookies
8. Your Rights
Under the GDPR, you have several rights concerning your personal data:
- Right to Access: You can request access to the personal data we hold about you.
- Right to Rectification: You have the right to request correction of inaccurate or incomplete data.
- Right to Erasure: You can request deletion of your personal data under certain conditions.
- Right to Restriction: You can request restriction of processing under certain circumstances.
- Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your data based on legitimate interests or direct marketing.
- Right to Complain: You can lodge a complaint with the ICO (ico.org.uk)
Requests can be submitted by contacting us using the details above.
9. Updates to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website. If substantial changes are made, we may notify you directly.